Thank you for choosing Laura Devlin.
We are committed to providing our customers with high-quality coffee table products and strive to ensure a satisfactory and worry-free shopping experience for every customer. If you have any questions about your purchased items, we will provide corresponding support according to the following refund and return policy.
Currently, due to increasing market pressure and long-term losses, we have decided to clear out inventory at a loss. Therefore, some items on the website are being sold at discounted clearance prices. Quantities are limited, and some special-offer items may be subject to special after-sales rules. Please carefully review the product page description before placing your order.
I. Return Period
Customers can apply for a return or refund within:
30 days of receiving the goods.
Applications submitted after this period may not be accepted.
To ensure a smooth return, please keep the following:
Original product packaging
Accessories
Instruction manual
Order receipt
II. Returnable Items
The following situations qualify for a return or refund:
1. Product quality issues
Including but not limited to:
Product damage
Structural defects
Missing accessories
Serious manufacturing issues
2. Received the wrong product
For example:
Wrong model
Wrong color
Product does not match order
3. Damage during transportation
If the product is visibly damaged during transportation, please take photos immediately and contact customer service.
III. Non-Returnable Items
The following situations may not qualify for a return or refund:
The product has been used or damaged by the customer
The 30-day return period has expired
The original packaging or important accessories are missing
Damage caused by personal reasons
Special clearance items marked “No returns or exchanges”
Some limited-time clearance products may be subject to special after-sales policies due to significant price discounts. Please refer to the order page for details.
IV. Refund Processing Time
After receiving and confirming that the returned goods meet the refund conditions:
Refund Arrival Time: Approximately 3 business days
Actual arrival time may vary slightly depending on the payment platform, bank processing speed, or credit card institution.
Refunds are usually returned to your original payment account.
V. Return Process
To apply for a return, please follow these steps:
Step 1: Contact Customer Service
Please contact the customer service team via email or phone and provide:
Order Number
Product Photo
Problem Description
Step 2: Await Review
Customer service will provide a return address and relevant instructions after verifying the information.
Step 3: Ship the Goods
Please pack the goods properly as required before shipping them back.
Step 4: Refund Completed
After receiving and inspecting the goods, we will arrange the refund processing as soon as possible.
VI. Return Shipping Costs
We will cover return shipping costs in the following situations:
Product quality issues
Wrong item sent
Transportation damage
The customer may need to bear shipping costs in the following situations:
Returns not due to quality issues
Personal dislike or lack of need
Incorrect address resulting in return
Please contact customer service for confirmation regarding specific situations.
VII. Order Cancellation
If your order has not yet been shipped, you can contact customer service to cancel it.
If the item has already entered the shipping process, cancellation may not be possible and will need to be processed according to the return procedure.
VIII. Special Notes
Due to the current large volume of orders during the clearance sale, inventory updates for some items are rapid, which may result in:
Items sold out
Shipping delays
Limited stock shortages
We will do our best to arrange shipments and after-sales processing according to payment order. Thank you for your understanding and support.
IX. Contact Us
If you have any questions regarding refunds, returns, or after-sales service, please feel free to contact us:
Company Name: Laura Devlin
Customer Service Email: laura.devlin@kallawood.shop
Phone Number: 717-514-5568
Company Address: 603 Meadow Ln, Oreland, PA 19075
Thank you for your support and trust in Laura Devlin. We will continue to strive to provide you with better and more reliable shopping services.